Support

Help, when you actually need it.

One inbox, real people, no ticket numbers. Most questions are answered below; anything else comes straight to us at hi@pingroom.io.

Find your answer fast.

Pings aren't arriving: PingRoom delivers straight through Apple and Google. If notifications don't show up, make sure they're allowed for PingRoom in your phone's Settings, the room isn't muted, and a Focus or Do Not Disturb mode isn't filtering them. Reopening the app re-registers your device.
Location triggers aren't firing: Location triggers use your phone's built-in geofencing, which needs Location access set to “Always”. The check runs entirely on the device (your coordinates never reach our servers), so the permission has to be granted on your end to work.
I started as a guest. How do I keep my account?: You can use PingRoom as a guest with no signup. To keep your rooms and move between devices, add your email in Settings and confirm the one-time code we send. Your guest data carries straight over.
Managing your subscription: PingRoom Pro is billed through your App Store or Google Play account. Change or cancel it in your device's subscription settings. If Pro doesn't show up after reinstalling or switching devices, use Restore Purchases in Settings.
Deleting your account and data: You can delete your account from inside the app, which removes your rooms and profile. Because we never store your location or build profiles, there's very little to erase. Email us if you'd like confirmation.

More questions are covered in the full FAQ.

Still stuck?

Tell us what’s happening and what device you’re on. We read every message and usually reply within a day. You don’t need an account to reach us.

hi@pingroom.io →Support, feedback and press all land here.

Can’t find it here? The FAQ goes deeper, and our inbox is always open.