Terms of Service

1. Introduction & Agreement to Terms

Welcome to PingRoom. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Mindzone Technologies LLC, a limited liability company incorporated under the laws of the United Arab Emirates (“Company,” “we,” “us,” or “our”), governing your access to and use of the PingRoom mobile application, website at pingroom.io, and all related services (collectively, the “Service”).

By downloading, installing, accessing, or using PingRoom, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.

These Terms apply to all visitors, users, and others who access or use the Service, whether as a guest user or a fully authenticated account holder.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• “Service” means the PingRoom mobile application (available on iOS and Android), the website at pingroom.io, and all associated backend services, APIs, and infrastructure operated by Mindzone Technologies LLC.
• “User” means any individual who accesses or uses the Service, including guest users, authenticated users, room creators, and room members.
• “Room” means a virtual space created within the Service that is identified by a unique invite code, through which authorized members can send and receive push notifications.
• “Room Creator” means the User who creates a Room and has administrative control over its settings, members, and configuration.
• “Room Member” means any User who has joined a Room via an invite code and is eligible to receive notifications broadcast within that Room.
• “Notification” means a push notification message delivered through the Service to a User’s device via Apple Push Notification service (APNs) or Firebase Cloud Messaging (FCM).
• “Quick Action” means a customizable numbered action button configured within a Room that triggers a predefined notification when activated.
• “Webhook” means an HTTP callback endpoint configured within a Room that allows external systems and third-party applications to trigger notifications programmatically.
• “Location Trigger” means a device-side geofencing feature that triggers a notification when a User’s device enters or exits a defined geographic area, processed entirely on the User’s device without transmitting location data to our servers.
• “Time Trigger” means a scheduled automation that broadcasts notifications at predetermined times or intervals.
• “Device Token” means the unique identifier assigned by APNs or FCM to a specific device installation, used solely for the purpose of delivering push notifications.
• “Guest Account” means a lightweight account created through fast-registration that provides limited functionality without email verification.
• “Content” means any text, data, information, or material submitted, posted, or transmitted by Users through the Service, including notification messages, room names, and quick action labels.
• “Automated Agent” means any third-party application, bot, script, or artificial-intelligence agent that you authorize to access the Service or interact with Rooms on your behalf, including through our OAuth or Model Context Protocol (MCP) integrations or any public API we make available.

3. Eligibility

You must be at least thirteen (13) years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement. If you are under the age of 18 (or the age of majority in your jurisdiction), you may only use the Service with the consent of a parent or legal guardian, and that parent or guardian must agree to these Terms on your behalf.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms and that the organization agrees to be bound by them.

We reserve the right to request verification of age or authority at any time and to restrict or terminate access to the Service if we have reason to believe that a User does not meet the eligibility requirements set forth herein.

4. Account Registration

PingRoom offers two account types to provide flexibility in how you interact with the Service:

• Guest Accounts: You may begin using the Service through a fast-registration process that creates a guest account without requiring email verification. Guest accounts have limited functionality and may be subject to additional restrictions as determined by us from time to time.
• Authenticated Accounts: Guest users may upgrade to a fully authenticated account by providing an email address and completing a one-time password (OTP) verification process, or by signing in with Apple, Google, or Telegram. PingRoom accounts have no password of their own. Authenticated accounts have access to the full range of Service features.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

You agree to provide accurate, current, and complete information during the registration process and to keep such information up to date. We reserve the right to suspend or terminate accounts that contain inaccurate or misleading information.

Each User may maintain only one account. Creating multiple accounts to circumvent restrictions, bans, or usage limits is strictly prohibited.

5. Use of Service

PingRoom enables real-time push notification broadcasting through the following core features:

• Creating Rooms:Users may create Rooms, each identified by a unique invite code. Room Creators manage the Room’s settings, members, and notification configuration.
• Joining Rooms: Users may join existing Rooms by entering a valid invite code. By joining a Room, you consent to receive push notifications from that Room.
• Sending Notifications: Authorized Room members may broadcast push notifications to all or selected members of a Room using the in-app interface.
• Quick Actions: Room Creators may configure customizable numbered action buttons within a Room. Quick Actions enable rapid notification dispatch with predefined content.
• Webhooks: Rooms may be configured with webhook endpoints that allow external applications and services to trigger notifications programmatically by sending HTTP requests to the webhook URL.
• Location Triggers:Users may configure device-side geofencing that automatically triggers notifications when their device enters or exits a defined geographic boundary. All geofencing processing occurs on the User’s device; no location data is transmitted to our servers.
• Time Triggers: Users may set up scheduled triggers that automatically broadcast notifications at specified times or recurring intervals.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. This license does not include the right to sublicense, resell, or redistribute the Service.

Room Management:To keep the Service operating reliably, we reserve the right, at our discretion and in accordance with our operational policies, to transfer ownership of a Room, archive or restrict a Room, or delete Rooms (including their members, configuration, and history) that have been inactive for an extended period or whose Room Creator’s account has been deleted or terminated. Where reasonably practicable, we will provide notice before deleting a Room that still has active members.

6. Subscriptions & Payments

The core of PingRoom is free to use. Certain features are offered through a paid PingRoom Pro subscription, including all automated triggers (location, time, and webhooks) and public rooms.

• Free Trial: We may offer a free trial (currently 7 days) for PingRoom Pro. Unless you cancel at least 24 hours before the trial ends, the trial automatically converts to a paid subscription and the applicable store charges your account at the then-current price. You can cancel during the trial at any time in your Apple ID or Google Play account settings. Trial eligibility and length may vary and are subject to the App Store and Google Play rules.
• Billing: Pro subscriptions are sold and billed through the Apple App Store or Google Playand are subject to those stores’ terms and payment policies. We do not collect or store your payment-card details.
• Auto-Renewal: Subscriptions automatically renew at the end of each billing period unless you cancel at least 24 hours before the period ends. You can manage or cancel your subscription at any time in your Apple ID or Google Play account settings. Cancellation takes effect at the end of the current billing period.
• Refunds: All purchases are final except where required by law. Refund requests are handled by the App Store or Google Play in accordance with their respective refund policies; we do not process payments and cannot issue refunds directly.
• Redeem & Promo Codes: Any redeem or promotional codes we issue are non-transferable, have no cash value, and may be revoked or invalidated if used in connection with abuse, fraud, or a violation of these Terms.
• Price Changes: We may change subscription pricing from time to time. Any change applies to your next billing period, and the applicable store will notify you where its terms require.
• Expiry & Downgrade: If your Pro subscription lapses or is cancelled, Pro-gated configurations (such as location, time, and webhook triggers) stop firing, but your underlying data (rooms, memberships, and saved configurations) is retained. Reactivating Pro restores access to those features.

7. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in compliance with these Terms and all applicable laws and regulations, including but not limited to the laws of the United Arab Emirates. You shall not use the Service to:

• Send unsolicited, unauthorized, or spam notifications to Room members or abuse the notification system in any manner that disrupts the experience of other Users.
• Harass, threaten, intimidate, or bully any individual through notifications or any other use of the Service.
• Transmit content that is unlawful, defamatory, obscene, pornographic, hateful, discriminatory, or otherwise objectionable.
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.
• Exploit the notification system for commercial advertising or promotional purposes without our prior written consent.
• Attempt to gain unauthorized access to any portion of the Service, other Users’ accounts, or any systems or networks connected to the Service.
• Use automated scripts, bots, scrapers, or other automated means to access or interact with the Service, except through officially provided APIs and webhook integrations.
• Interfere with or disrupt the integrity, performance, or availability of the Service, including overloading servers, engaging in denial-of-service attacks, or exploiting vulnerabilities.
• Circumvent or attempt to circumvent any rate limits, access controls, security measures, or other restrictions imposed by the Service.
• Use the Service to distribute malware, viruses, or any other malicious code or content.
• Create Rooms or configure webhooks for the purpose of facilitating illegal activities or violating the rights of others.
• Abuse the fast-registration (guest account) system by creating multiple accounts to evade bans, restrictions, or usage limits.

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this Acceptable Use Policy, including but not limited to removing Content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

Rate Limiting & Anti-Abuse: To protect the Service and its Users, we reserve the right, at any time and without notice, to set, enforce, and change usage limits; to rate-limit, throttle, or queue requests; to cap the number, frequency, or size of notifications that any Room, account, webhook, or Automated Agent may send; and to block, suspend, or restrict any traffic, endpoint, account, or integration that we determine, in our sole discretion, to be abusive, excessive, fraudulent, unauthorized, or otherwise harmful to the Service or its Users.

Export Controls & Sanctions: You may not use the Service in violation of any applicable export control, sanctions, or trade laws. You represent that you are not located in, and are not a national or resident of, any country or territory subject to comprehensive trade sanctions, and that you are not identified on any restricted-party, denied-persons, or sanctions list.

8. Push Notifications & Device Tokens

The Service delivers push notifications directly through Apple Push Notification service (APNs) for iOS devices and Firebase Cloud Messaging (FCM) for Android devices. We do not use any third-party push notification providers.

Consent to Receive Notifications: By enabling push notifications on your device and joining a Room, you expressly consent to receive push notifications from the Service. Notifications may be triggered by other Room members, Quick Actions, webhooks, location triggers, or time triggers associated with the Rooms you have joined.

Device Token Collection: When you enable push notifications, the Service collects your device’s native push token (APNs token on iOS, FCM token on Android). This token is the sole mechanism by which we deliver notifications to your device. Device tokens are stored securely and are used exclusively for the purpose of push notification delivery.

Token Management: Device tokens are automatically refreshed and maintained by the Service. Invalid or expired tokens are purged promptly. We store associated metadata including device platform and app version solely for delivery optimization.

Opting Out: You may opt out of receiving push notifications at any time through any of the following methods:

• Disabling push notifications for PingRoom in your device’s system settings.
• Leaving individual Rooms to stop receiving notifications from those Rooms.
• Uninstalling the PingRoom application from your device.

Please note that disabling push notifications may significantly impact your ability to use the Service, as real-time notification delivery is a core function of PingRoom.

9. Location Triggers

PingRoom offers location-based triggers that use your device’s native geofencing capabilities (via the operating system) to automatically send notifications when you enter or exit defined geographic areas.

Device-Side Processing Only: All geofencing and location processing occurs entirely on your device. PingRoom does not collect, transmit, store, or have access to your geographic location data. When a geofence event fires on your device, the device sends a trigger signal to our server to initiate the notification. This signal contains no location coordinates or geographic information.

User Control: Location triggers are entirely optional. You have full control over whether to enable location services for PingRoom, which geofences to configure, and whether to allow background location access. You may disable location triggers at any time by:

• Removing individual location triggers within the app.
• Revoking location permissions for PingRoom in your device’s system settings.
• Disabling location services entirely on your device.

Operating System Permissions: Location triggers require your explicit permission to access location services, including background location access on certain platforms. These permissions are managed by your device’s operating system (iOS or Android) and are subject to the respective platform’s terms and privacy policies.

10. Webhooks & Third-Party Integrations

PingRoom allows Room Creators to configure webhook endpoints that enable external applications and services to trigger notifications within a Room. Each webhook is assigned a unique code and, optionally, a secret for authentication.

User Responsibility: You are solely responsible for:

• The security and confidentiality of any webhook code, webhook secret, API key, access token, or other credential associated with your account or any integration you configure. You must not share these credentials with unauthorized parties or expose them publicly (for example, by committing them to a public code repository), and you are solely responsible for any activity resulting from their disclosure.
• All notifications triggered through your webhook endpoints, regardless of whether they were initiated by you or by a third-party system you have connected.
• Ensuring that any third-party applications or services connected to your webhooks comply with these Terms and all applicable laws.
• Configuring appropriate rate limits and access controls on your side for any systems that interact with PingRoom webhooks.

No Endorsement: PingRoom does not endorse, control, or assume responsibility for any third-party service, application, or integration connected to the Service via webhooks. Any interaction between you and a third-party service is governed solely by the terms and policies of that third party.

We reserve the right to disable or restrict webhook endpoints that are found to be in violation of these Terms or that are being used to send abusive, excessive, or unauthorized notifications.

Outgoing Webhooks & Channel Mirroring: You may connect a Room to external destinations so that notifications are forwarded out of the Service. This includes outgoing webhooks (which deliver notification events to a URL you specify) and chat channel mirroring to third-party platforms such as Telegram, Slack, Discord, and Microsoft Teams. When you enable one of these connections, you direct us to transmit the relevant notification content and metadata to that destination. You are responsible for ensuring you have the right to send that content to the destination and that doing so complies with the destination’s terms and all applicable laws. We are not responsible for how a third party handles data once it leaves the Service.

Agent Platform: The Service offers an agent platform that lets you authorize third-party applications or AI agents (including via our OAuth and Model Context Protocol integrations) to send and receive notifications in Rooms you have granted them access to. You are responsible for the agents you authorize and for the notifications they send or receive on your behalf, and you should grant access only to agents you trust. Agent operators are independent third parties whose conduct PingRoom does not control or endorse. We may require Automated Agents to authenticate, set and enforce rate limits and usage quotas on agent and API activity, monitor such activity for security and abuse, and limit, suspend, or revoke agent access at any time, with or without notice.

Personal Rooms & Contact Cards: The Service lets you create a personal Room with a public handle and a contact card containing links and details you choose to share (such as social handles or a phone number). Information you place on a contact card or a public personal Room may be visible to other users and, where you share a public handle, to anyone with the link. You are responsible for the information you choose to publish and should not include details you do not wish to be seen.

Responsibility for Triggered Actions: You are solely responsible for any actions, requests, deliveries, or outcomes triggered by webhooks, integrations, automations, Quick Actions, location or time triggers, Automated Agents, or other third-party services that you connect to or configure on the Service, including any consequences of those actions for you or for third parties. Any action performed by an Automated Agent or integration you have authorized is deemed an action taken by you.

Third-Party Systems:We are not responsible for the content, accuracy, availability, security, or operation of any third-party system, service, or destination connected to or through the Service, including webhooks, APIs, integrations, automation platforms, Automated Agents, chat platforms, or other external services. Your use of any such third party is governed by that third party’s own terms and policies.

11. Intellectual Property

The Service and its original content (excluding Content provided by Users), features, and functionality are and shall remain the exclusive property of Mindzone Technologies LLC and its licensors. The Service is protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws of the United Arab Emirates and international jurisdictions.

The PingRoom name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Mindzone Technologies LLC. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Service are the trademarks of their respective owners.

Nothing in these Terms grants you any right, title, or interest in the Service or any of our intellectual property, except for the limited license expressly granted in Section 5. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, decompile, reverse engineer, or transmit any portion of the Service without our prior written consent.

12. User Content & Notifications

You retain ownership of any Content you submit, post, or transmit through the Service, including notification messages, room names, room descriptions, and quick action labels.

By submitting Content through the Service, you grant Mindzone Technologies LLC a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, process, adapt, and transmit your Content solely for the purpose of operating, providing, and improving the Service. This includes the right to deliver your notification messages to the intended recipients.

User Responsibility: You are solely responsible for all Content you create, transmit, or distribute through the Service. You represent and warrant that:

• You have all necessary rights and permissions to submit and distribute the Content.
• Your Content does not infringe upon the intellectual property rights, privacy rights, or any other rights of any third party.
• Your Content complies with the Acceptable Use Policy set forth in Section 7 and all applicable laws and regulations.

We do not pre-screen or monitor User Content, but we reserve the right to remove or disable access to any Content that violates these Terms, at our sole discretion and without prior notice.

13. Service Availability & Modifications

We strive to maintain high availability of the Service, but we do not guarantee uninterrupted, error-free, or secure access at all times. The Service may be subject to temporary interruptions due to maintenance, updates, technical issues, or circumstances beyond our control.

We reserve the right, at our sole discretion, to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice, including but not limited to:

• Adding, modifying, suspending, discontinuing, or removing any feature, functionality, integration, API, or Agent Access capability.
• Implementing maintenance windows during which the Service may be unavailable.
• Requiring minimum app version updates, which may be enforced through the Service’s configuration system.
• Enabling maintenance mode, during which access to the Service may be temporarily restricted.

We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service, whether temporary or permanent.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE LAWS OF THE UNITED ARAB EMIRATES:

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

IN NO EVENT SHALL MINDZONE TECHNOLOGIES LLC, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your access to or use of, or inability to access or use, the Service.
• Any conduct or content of any third party on the Service, including any defamatory, offensive, or unlawful content transmitted by other Users.
• Any notifications sent through the Service, including notifications triggered by webhooks, location triggers, time triggers, or Quick Actions.
• Unauthorized access to or alteration of your transmissions, data, or account.
• Delayed, failed, or undelivered push notifications due to device settings, network conditions, platform restrictions (APNs or FCM), or any other cause.
• Any other matter relating to the Service.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the fullest extent permitted by applicable law.

15. Indemnification

You agree to defend, indemnify, and hold harmless Mindzone Technologies LLC, its directors, officers, employees, agents, partners, suppliers, and affiliates from and against any and all claims, demands, damages, losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or in connection with:

• Your use of or access to the Service.
• Your violation of these Terms, any applicable law, or any rights of a third party.
• Any Content you submit, post, or transmit through the Service, including notification messages and webhook-triggered content.
• Any third-party integrations you configure or enable through the Service’s webhook functionality.
• Your negligence or willful misconduct in connection with your use of the Service.

This indemnification obligation shall survive the termination of these Terms and your use of the Service.

16. Termination

Termination by Us: We may, at our sole discretion and without prior notice or liability, suspend or terminate your account and access to the Service, in whole or in part, for any reason, including but not limited to:

• Violation of these Terms or the Acceptable Use Policy.
• Conduct that we determine, in our sole discretion, is harmful to other Users, the Service, or Mindzone Technologies LLC.
• Extended periods of inactivity.
• Requests by law enforcement or government agencies.
• Discontinuation or material modification of the Service.

Termination by You: You may terminate your account at any time by deleting your account through the in-app settings or by contacting us. Upon account deletion:

• Your device tokens will be removed from our systems.
• You will be removed from all Rooms you have joined.
• Rooms you have created may be deleted or transferred, depending on the circumstances.
• Any active PingRoom Pro subscription is governed by the App Store or Google Play and must be cancelled there; deleting your account does not by itself cancel store billing or entitle you to a refund. See Section 6 (Subscriptions & Payments).
• Certain records may be retained as necessary for legal, security, fraud-prevention, backup, accounting, or compliance purposes, or to resolve disputes and enforce our agreements, in accordance with our Privacy Policy.

Effect of Termination:Upon termination, your right to use the Service will immediately cease. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 11 (Intellectual Property), 12 (User Content), 14 (Limitation of Liability), 15 (Indemnification), 17 (Governing Law), 18 (Dispute Resolution), 19 (No Guarantee of Delivery; Not for Emergency or Critical Use), 20 (Force Majeure), and 21 (Data Retention & Loss).

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of laws principles. This includes, where applicable, Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and its implementing regulations, as well as any other applicable federal and emirate-level legislation.

Any legal proceedings arising out of or in connection with these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates, unless otherwise required by applicable law. You irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection on the grounds of inconvenient forum or any other basis.

18. Dispute Resolution

Informal Resolution:Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service (“Dispute”) informally by contacting us at the address provided in Section 24. We will attempt to resolve the Dispute informally within thirty (30) days of receiving your written notice.

Mediation: If a Dispute cannot be resolved informally within the thirty (30) day period, either party may refer the Dispute to mediation administered by a mutually agreed-upon mediator in Dubai, United Arab Emirates. The costs of mediation shall be shared equally between the parties, unless otherwise agreed.

Litigation: If the Dispute is not resolved through mediation within sixty (60) days of the mediation request, either party may bring proceedings in the competent courts of Dubai, United Arab Emirates, as set forth in Section 17.

Class Action Waiver: To the fullest extent permitted by applicable law, you agree that any Dispute resolution proceedings will be conducted only on an individual basis and not as part of a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Mindzone Technologies LLC.

19. No Guarantee of Delivery; Not for Emergency or Critical Use

No Guarantee of Delivery: The Service is a convenience notification tool. We do not guarantee that any notification, webhook event, location trigger, time trigger, or automation will be delivered, received, displayed, or acted upon within any specific timeframe, or at all. Notifications and events may be delayed, duplicated, reordered, suppressed, or lost. Delivery depends on factors outside our control, including the Apple Push Notification service (APNs) and Firebase Cloud Messaging (FCM), your device, operating system, notification and battery-optimization settings, network and internet availability, and other third-party services. We make no warranty regarding the delivery, timing, routing, or receipt of any notification.

Not for Emergencies or Critical Communications: PINGROOM IS NOT AN EMERGENCY COMMUNICATIONS, MEDICAL, SAFETY, OR LIFE-SAFETY SERVICE, AND IS NOT A REPLACEMENT FOR EMERGENCY SERVICES, EMERGENCY COMMUNICATION SYSTEMS, MEDICAL ALERT SYSTEMS, SECURITY OR MONITORING SYSTEMS, OR OTHER CRITICAL INFRASTRUCTURE. YOU MUST NOT RELY ON PINGROOM FOR ANY MEDICAL, HEALTH, SAFETY-CRITICAL, LIFE-SAFETY, EMERGENCY, SECURITY-CRITICAL, SECURITY-MONITORING, OR OTHER MISSION-CRITICAL OR TIME-SENSITIVE COMMUNICATION WHERE A DELAY OR FAILURE TO DELIVER COULD RESULT IN INJURY, LOSS OF LIFE, PROPERTY DAMAGE, OR OTHER HARM. Always use established emergency services (such as 999, 112, or your local emergency number) and dedicated, purpose-built emergency, medical, security, or monitoring systems where appropriate. To the maximum extent permitted by applicable law, we disclaim all liability arising from any use of, or reliance on, the Service for any such purpose.

20. Force Majeure

We shall not be liable or responsible for any failure to perform, or delay in performing, any of our obligations under these Terms, or for any unavailability or interruption of the Service, caused by events or circumstances beyond our reasonable control. Such events include, without limitation: outages or failures of cloud, hosting, or infrastructure providers; outages of the Apple Push Notification service (APNs), Firebase Cloud Messaging (FCM), or other third-party services; internet, network, telecommunications, or power disruptions; domain name system (DNS) failures; cyberattacks, denial-of-service attacks, or other malicious activity; acts of God, natural disasters, fire, flood, or extreme weather; epidemics or pandemics; war, terrorism, civil unrest, or labor disputes; and any law, regulation, order, or other action by a government or regulatory authority.

21. Data Retention & Loss; No Backup Service

The Service is not a backup, archival, or storage service. While we take reasonable measures to operate the Service reliably, we do not guarantee that any Content, Room, configuration, or other data will be retained, preserved, or recoverable, and such data may be lost, corrupted, or deleted (including as a result of account deletion, subscription changes, technical failures, or as described in our Privacy Policy).

You are solely responsible for independently retaining your own copies of any information you consider important. To the maximum extent permitted by applicable law, we shall not be liable for any loss of, or inability to access, Content or data.

22. Beta & Experimental Features

From time to time we may offer features or functionality identified or reasonably understood to be beta, preview, experimental, or early-access (“Beta Features”). Beta Features are provided “as is” for evaluation purposes, may contain bugs or errors, and may be modified, suspended, limited, or removed at any time without notice. Beta Features may not be subject to the same availability, security, support, or stability standards as generally available features, and any service commitments do not apply to them. Your use of Beta Features is at your own risk.

23. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. When we make material changes, we will update the “Last updated” date at the top of these Terms and make reasonable efforts to notify you, which may include:

• Displaying a prominent notice within the PingRoom application.
• Sending a push notification or email to authenticated Users.
• Posting an announcement on our website at pingroom.io.

Your continued use of the Service after the effective date of any revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service and, if applicable, delete your account.

We encourage you to review these Terms periodically to stay informed of any updates. Material changes will not apply retroactively and will become effective no earlier than fourteen (14) days after they are posted, except for changes addressing new features of the Service or changes made for legal or regulatory reasons, which may become effective immediately.

24. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

• Company: Mindzone Technologies LLC
• Jurisdiction: United Arab Emirates
• Email: legal@pingroom.io
• Website: pingroom.io

We will make reasonable efforts to respond to your inquiry within a reasonable timeframe.