Child Safety Standards

1. Our Commitment

Mindzone Technologies LLC ("Mindzone," "we," "us," or "our"), the maker of the PingRoom and PingRoom Agents applications and the website at pingroom.io (together, the "Service"), prohibits child sexual abuse and exploitation (CSAE), including real or synthetic child sexual abuse material (CSAM) and AI-assisted exploitation. These standards explain how we prevent, detect, and respond to CSAE and how to report a concern. They apply worldwide to every user of PingRoom, PingRoom Agents, Managed Agents, and Connected Agents.

2. Prohibited Content and Conduct

The following are prohibited on the Service:

• Child sexual abuse material (CSAM) or any content that sexualizes minors, in any form (image, video, text, link, or reference), whether real, synthetic, AI-generated, or altered.
• Grooming, solicitation, sextortion, or any attempt to engage a minor in sexual activity or to obtain sexual content from a minor.
• Trafficking, advertising, facilitating, or soliciting access to CSAE or CSAM, including sharing links or contact details for such material.
• Any other conduct that endangers a child or facilitates their sexual abuse or exploitation, including using an agent, model, automation, tool, webhook, or location feature to create, discover, distribute, conceal, or facilitate it.

These prohibitions are part of our Terms of Service. Violations result in immediate removal of the content, termination of the responsible account, and, where CSAM is involved, reporting to the relevant authorities.

3. Age Requirement

The Service is not intended for or directed to anyone under the age of 16, and we do not knowingly permit anyone under 16 to create or keep an account. Parent or guardian consent does not override this rule. We apply this global minimum because UAE child-digital-safety rules require age assurance and, where social-media rules apply, enhanced safeguards for users aged 15 to under 16. The Service has no reduced-access account tier for that age group. We may require reliable age verification and restrict access where it is unavailable. If we learn that an account belongs to a person under 16, we will disable it and delete associated data subject to evidence-preservation, reporting, and other legal duties. Parents and guardians can contact us using the details in Section 8.

4. Prevention and Detection

We use rules, reporting and blocking tools, and human review to prevent and respond to CSAE:

• Clear rules: Our Terms of Service and these standards explicitly prohibit CSAE and CSAM, and users agree to them when using the Service.
• In-app reporting: Use the Report control available on supported Room, user, and AI-output surfaces to flag harmful Content or accounts directly to us (see Section 5). If a control is not available on a particular client, use the email route below.
• Blocking: Users can block another account at any time to stop all further contact from it.
• Review and enforcement: We review reports and act on violating content and accounts, including permanent content removal and account termination.

5. Reporting a Concern

Anyone can report suspected CSAE or CSAM to us, whether or not they have a PingRoom account:

• In the app: Open the Room, user, or AI output you want to report, choose Report, and select a reason (for example, "Inappropriate or explicit content"). You can add details before submitting. Reporting a user also mutes them for you automatically, and you can block the account separately from their profile at any time.
• By email: Contact our designated child-safety point of contact at mahdi@mindzone.tech. Include enough information for us to locate the content or account, such as the Room invite code, a username, or a description of what you saw.

If a child is in immediate danger, contact your local law enforcement right away.

6. Our Response and Reporting to Authorities

When we become aware of CSAE or CSAM on the Service, we act promptly to:

• Remove the content and preserve relevant evidence.
• Terminate the responsible account and take steps to prevent the user from returning.
• Report apparent CSAM to the relevant authorities, including the U.S. National Center for Missing & Exploited Children (NCMEC) and/or the appropriate regional or national authority, as required by applicable law.
• Cooperate with law enforcement and lawful requests in the investigation of child safety offenses.

Our response is subject to applicable child-safety, evidence-preservation, and reporting laws.

7. Updates to These Standards

We may update these standards when our practices, technology, or legal obligations change. We will update the "Last updated" date when we do.

8. Designated Point of Contact

For questions about these standards or to report a child safety concern, contact our designated point of contact: